What Is Generative AI?
Generative AI is a type of artificial intelligence (AI) algorithm that is trained on datasets to generate outputs in response to a prompt
(that is, an input). The outputs can be text, images, sound, or other types of content—based on the prompt and the particular implementation.
Generative AI has a multiplicity use cases. For instance, it can be used to:
- produce customized content, like personalized documents and emails
- simulate and analyse customer interactions
- generate customer segmentation
How We Use Generative AI
If a customer chooses, we use Generative AI at Assistant Engineering to supplement our platform, including our chatbot and knowledge services.
We also use this technology internally to help us improve our services and expand our capabilities. Assistant Engineering may utilize
Generative AI provided by multiple providers, including OpenAI (GPT), Microsoft, Google, and Mistral for internal uses and to support our chatbots
created for our website and for clients.
Additional information regarding those companies' terms and conditions can be found here:
A few guiding principles about the use of Generative AI at Assistant Engineering
While we think Generative AI can provide significant benefits for our customers, we also recognize the use of Generative AI carries significant risks in connection with data inputs and generated outputs. These risks include factually untrue outputs, algorithmic bias, privacy and security concerns and intellectual property risks.
At Assistant Engineering, our goal is to deliver our solutions in a compliant centric manner to help mitigate any adverse consequences to our customers and our company. To accomplish this, we take these steps:
- We have internal policies that our staff must adhere to in the use and development of Generative AI technologies, including initial and periodic review of uses.
- When we use Generative AI internally, it's simply a tool in our toolbox. Our experts remain involved and audit our use of this technology and take steps to verify the accuracy of generated content.
- We believe customers should have the flexibility to integrate their Generative AI platform of choice. We know our customers may have existing arrangements to leverage and we respect their choice.
- Within our products, we recommend customers use the appropriate disclosures to let their customers know content may have been generated with artificial intelligence.
- Integrating Generative AI in our chatbot and knowledge services is not mandatory. If a customer chooses not to use Generative AI, they don't have to.
Important reminders with the use of Generative AI
We cannot guarantee that Generative AI provided content will be 100% accurate by the very nature of the technology. We strongly recommend
that our customers regularly review and verify the accuracy of content that is produced by Generative AI and review the applicable
terms and conditions for any Generative AI tool they elect to integrate into their services.
Have questions for us?
If you have additional questions on Assistant Engineering's use of Generative AI, we're here to answer them.
Please contact us at team@assistant.engineering. For information on Assistant Engineering's
privacy practices,
please review our terms and conditions and privacy policy.
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